Policies

Deposits

Acrylic full sets, lash sets and anything over 90 minutes need a $20 deposit when you book. It comes off your bill on the day.

Cancel with 24 hours’ notice and we refund it, or move it to your new time.

Changing or cancelling

Move or cancel up to 24 hours before at no charge, with the link in your confirmation email or by phone.

With less notice, or if you don’t come, the deposit is kept. We may ask for a deposit next time for services that don’t usually need one.

Running late

We hold your time for 10 minutes. After that we may need to shorten the service, switch to plain color or rebook you, so the next client isn’t kept waiting.

Running late? Call us, and we’ll tell you what we can still fit in.

Fills

Builder gel fills within four weeks. Acrylic fills within three weeks of a set done here. Lash fills within three weeks, with at least 40% of the extensions left.

Fills on another salon’s work, or after these times, are booked as a new set.

Patch tests

A patch test is needed at least 48 hours before your first lash extensions, lash lift, brow lamination or tint. It’s free and takes five minutes.

Walk in any time we’re open. We repeat it once a year, or sooner if you’ve reacted to a product somewhere else.

Five-day fix

If a gel or builder gel nail chips, lifts or breaks within five days, come back and we fix it free.

Lashes: if more than a few fall out in the first three days, we replace them free.

Your health

Please move your appointment if you have a nail or eye infection, or broken skin where we’ll be working. There’s no charge for moving it.

Pregnant, or on medication that affects your skin? Tell us when you book and we’ll check what’s safe.